CMMI for Services (CMMI-SVC)
CMMI for Services Overview
CMMI for Services model from SEI can help these service organizations in improving their processes and thus making the most of their resources to achieve desired business results. CMMI for Services (CMMI-SVC) model can be used as a guide to help service provider organizations across the globe in minimizing costs, improving quality, and improving the predictability of their service deliveries, and thus achieving a larger share of profit.
Today customers wants their Service Provider to have a CMMI rating or capability profile, for this reason SEI has developed a new and trusted model for Service Industry – CMMI for Service (CMMI-SVC). CMMI-SVC lets Service providers have the same opportunity that the development companies have enjoyed for years through the use of CMMI for Development (CMMI-DEV). CMMI-SVC emphasizes on the improvement of the processes that specifically address the interests and concerns of service providers. CMMI-SVC is the model of practice that service organizations have been waiting for. CMMI for services product suite covers the establishment, management, and delivery of services.
Benefits of CMMI for Services (CMMI-SVC)
- Improvement in the quality of services
- Discipline in the culture for service management
- More visibility into services and fewer surprises for the organization
- Application of CMMI process brings credibility and due to this buy in from the stakeholders
- End-to-end life cycle process approach gives the following benefits:
- Service requirements are identified
- Deployment issues are handled easily
- Efficiencies of support-related groups for IT applications are improved.