Process Improvement (CMMI, ISO, ITIL & Six Sigma)

Adnet, Inc. provides standard-based process improvement services to organizations dedicated to improving quality and increasing worker productivity by using structured processes in delivering IT services. Software Engineering Institute- Capability Maturity Model Integration (SEI-CMMI), ISO 9001:2000, ITIL and CobiT are some of the standards used to guide the organizations. Adnet services can be used in two ways:

  1. Internal Process Improvement: Organization can improve the internal operation of IT services by involving employees and project members in using improved processes.

    In this scenario, Adnet provides complete life-cycle support from identifying gaps in the current processes, training workers to learn the model and implement the process leading to an appraisal/ certification. On-job-mentoring is Adnet proprietary method of transferring knowledge to organization project team members. This hands-on training is easy for the member to acquire the knowledge and improve their productivity. Both employer and employee benefit from Adnet field tested method implementing the model.

    Using ITIL, organizations can manage their IT resources more effectively and obtain timely service with a higher level of user satisfaction from service providing vendors and internal staff. Service Level Agreement plays a key role in improving IT services.

  2. Provider Process Monitoring: Alternatively, Adnet can help organization monitor vendor's process to insure that the product and service delivered are of expected quality.

    In this scenario, Adnet will work with Government organizations to understand the quality concerns and evaluate/monitor vendor processes to ensure clients concerns are addressed in the product and processes delivered. This had double benefit to Government of reduced cost and improved quality of product or services delivered.

Adnet Process Improvement Capability Statement (8.7MB)

Adnet has highly qualified and experienced professional to assist you. We help you define your quality needs, prepare a quality improvement plan and advise or assist you in making the needed improvement until your needs are satisfied.